Job Description

Job Title: Business-level Mandarin Speaker - Client Solution Groups Manager

Location: Elk Grove Village, Illinois, United States - Onsite

Term : Full time and Permanent

Pay Ranges: $75,000 to $85,000/ year

NOTE:

• We need someone who has worked in a logistics company.

Benefit details

• 401K match is 4% after 6 months,
• PTO: 10 days per year,
• Sick Leave: 5 days,
• Medical/vision/dental insurance all provided with different plan options
• Benefits start 1st of month after 60 days

Business-level Mandarin Speaker - Client Solution Groups Manager

We are seeking a Client Solutions Manager to join our growing team. This role will be responsible for managing client relationships, solving challenges quickly, and ensuring the delivery of tailored logistics and e-commerce solutions. The ideal candidate is a strong communicator, highly organized, and experienced in managing multiple priorities in a fast-paced environment.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring smooth communication and quick resolution of issues.
• Solve client problems in a timely and effective manner, maintaining high levels of customer satisfaction.
• Partner with operations, customs, sales, and technology teams to deliver customized solutions for each client.
• Manage multiple client projects simultaneously, ensuring deadlines and expectations are consistently met.
• Provide proactive status updates, performance reports, and recommendations to clients.
• Build and maintain strong, long-term relationships with clients through trust, transparency, and reliability.
• Identify opportunities for growth and improvement in client accounts, ensuring continued success and retention.
• Support the onboarding of new clients, guiding them through our processes and tools for a seamless start.

Qualifications & Requirements

• Business-level proficiency in English and Mandarin since this role requires frequent communication with the team in China, so fluency in Mandarin is essential.
• Strong interpersonal and communication skills with a client-first approach.
• Proven ability to multi-task, prioritize, and stay organized in a high-pressure environment.
• Experience in e-commerce, logistics, or supply chain management required.
• Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred.
• Familiarity with logistics platforms, CRM tools, or related software is a plus.

What We Offer

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid Time Off (PTO) and company-recognized holidays.
• Career advancement opportunities in a fast-growing global company.
• A collaborative, multicultural, and innovative work environment.
• Exposure to international clients and global logistics operations.

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