Job Description

General Manager – Luxury Boutique

Location: Woodbury Commons

A high-end luxury boutique is seeking an experienced and passionate General Manager to oversee daily operations, drive store performance, and deliver a world-class client experience. This is an exciting opportunity for a results-driven leader with a background in luxury retail who thrives in a collaborative, fast-paced environment.

Key Responsibilities

• Lead, coach, and develop a customer-focused sales team
• Set and achieve sales and performance goals (conversion rates, UPT, AUR, and client capture)
• Manage staffing schedules to align with peak traffic times
• Provide exceptional client service and cultivate long-term relationships
• Stay informed on market trends, product launches, and promotional campaigns
• Maintain merchandising standards, cleanliness, and inventory levels
• Plan and execute in-store events and external networking to drive business
• Oversee recruitment, training, and performance development of store staff
• Ensure adherence to operational procedures, safety, and loss prevention policies

Qualifications

• 3+ years of retail management experience in the luxury space (beauty or fragrance a plus)
• Proven ability to lead, motivate, and grow a high-performing team
• Strong communication, organization, and problem-solving skills
• Business-minded with the ability to analyze data and identify growth opportunities
• Tech-savvy with experience using POS systems, CRM tools (e.g., Shopify, HubSpot), and Microsoft Office
• Flexible and adaptable to change; able to work on the sales floor including physical movement

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