Job Description

SUMMARY

Neighborhood Partnership Housing Services (NPHS) is a community development organization that fosters equitable communities. We achieve this mission by creating innovative housing and economic solutions that enhance the overall well-being of individuals, strengthen neighborhoods, promote job opportunities, and bolster climate resilience. NPHS embraces a holistic approach to community and economic development, meticulously designing and implementing innovative programs, products, services, and social enterprises that prioritize the needs of our communities.

Homes by NPHS LLC, an affiliate of NPHS, is a social enterprise that supplies affordable, high-quality factory-built homes of all sizes to developers, manufactured housing communities, homeowners, and other stakeholders. By leveraging factory-built technology, Homes by NPHS helps scale the production of affordable single-family homes and ADUs, supporting local revitalization efforts by replacing dilapidated housing and reducing development costs.

We are seeking an innovative and adaptable Manufactured Housing Program Manager (MHPM) to help lead and expand this social enterprise. Reporting to the Chief Business Officer, the MHPM will manage all aspects of the manufactured housing program, working closely with team members to drive growth and impact. The ideal candidate is flexible, entrepreneurial, and technology-minded, with strong knowledge of affordable housing and both onsite and factory-built construction methods.

Responsibilities:

Program Management & Operations

• Manage and grow all aspects of the organization’s manufactured housing programs and services.
• Manage the entire service delivery process, including writing and processing purchase orders, submitting orders to manufacturers, ensuring homes are built to customer specifications, and coordinating timely delivery with vendors.
• Facilitate the overall flow of paperwork required for new home orders and purchases.
• Review submitted quotes from plants to ensure pricing and home specifications meet organizational standards.
• Routine communication with plants to ensure receipt of quotes, offline dates, and new floorplans, and to ensure prompt delivery of homes.
• Manage relationships/agreements with external vendors.
• Manage procurement: periodically review, research, recommend, and oversee contract services, including vendor negotiations.
• Ensure that emerging policy and innovations inform Homes by NPHS’s work in the manufactured housing field.
• Perform other duties or special projects as assigned.

Design & Development Support

• Work with customers to layout manufactured home designs for their developments and provide cost estimates.
• Review draft sets of plans and collaborate with design teams on revisions to meet design standards and budget, and obtain building permits for projects.
• Work with plants to request and implement new floorplans or modifications to existing ones.
• Evaluate the feasibility of development opportunities in conjunction with the development team.
• Work with team members to identify municipal affordable housing opportunities and respond to RFPs.

Sales & Marketing

• Develop, refine, and execute a strategic sales and marketing plan to increase orders of manufactured home units.
• Initiate manufactured home sales and marketing activities (calls, emails, online postings, face-to-face meetings) to identify and engage prospective new customers and partners.
• Conduct presentations to a broad range of stakeholders to increase the purchase and delivery of manufactured homes.
• Achieve department and strategic plan production goals.
• Protect the Homes by NPHS branding and assets by maintaining a high level of integrity throughout the sales process.

Relationship Management

• Develop and foster productive relationships with plants and manufacturers of factory-built housing.
• Proactively establish and maintain relationships with nonprofit and for-profit developers, manufactured housing communities, homeowners, and landowners to increase orders and sales.
• Maintain customer files and provide timely follow-up with prospective buyers via CRM system.

Teamwork & Collaboration

• Work collaboratively with all company functions, demonstrating a commitment to team involvement and continuous improvement across operations, customer service, marketing, and sales.
• Participate in all required business travel.

Required Qualifications

· Knowledge of affordable housing, including onsite and factory-built (off-site) construction.

· Strong organizational, multitasking, and time management skills with the ability to meet deadlines and prioritize effectively.

· Excellent verbal, written, and interpersonal communication skills; able to work with diverse personalities, stakeholders, and partners.

· Proficiency in Microsoft Office Suite and database/CRM software.

· Ability to work independently and collaboratively in a team environment.

· Detail-oriented, results-driven, and mission-focused with strong problem-solving and strategic thinking abilities.

· Demonstrated initiative, responsibility, and accountability in managing assignments and achieving goals.

· Must have a current HCD Occupational License for Manufactured Homes (or obtain within 90 days of employment).

Preferred Qualifications

· Experience developing and maintaining relationships with governmental agencies, nonprofits, developers, and community stakeholders.

· Familiarity with housing policies, funding sources, and affordable housing programs.

· Proven ability to conceptualize, strategize, and implement innovative approaches to housing initiatives.

· Experience delivering presentations and engaging with the public in community or professional settings.

· Prior experience working in a mission-driven or nonprofit organization.

Education Requirements:

A minimum of two years of college and/or a demonstrated track record of three years in a project management role, preferably related to housing development.

Work Schedule:

Forty hours; Monday – Friday 8:00 a.m. – 5:00 p.m. Evening and weekend work may be required to complete projects and attend meetings.

Compensation:

Annual salary range: $75,000 – $85,000 commensurate with experience. NPHS offers comprehensive health benefits and an 8% employer retirement plan match to support our employees’ financial well-being and security.

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