We are seeking a dependable and detail-oriented professional to provide overflow support to our customer service and operations teams. This role focuses on accuracy, efficiency, and professionalism in handling account and case creation, data updates, and customer interactions in a high-volume, fast-paced environment.
Perform accurate data entry , including creating new accounts and cases.
Update customer and account information based on input from medical billers and other sources.
Provide overflow customer service support for multiple teams.
Ensure accuracy and timeliness in documentation and record keeping.
Collaborate with internal teams to resolve issues, prioritize cases, and ensure smooth workflows.
Follow established policies and procedures while maintaining compliance with healthcare requirements.
Strong and accurate data entry skills with attention to detail.
Professional computer skills , including Microsoft Office, email, web-based applications, and proficient typing/keyboarding.
Prior customer service or specialty pharmacy experience strongly preferred.
Ability to work effectively in high-pressure, time-sensitive situations using excellent judgment and problem-solving skills.
Proven ability to multi-task, manage time effectively, and meet deadlines in a fast-paced environment.
Dependable with a strong work ethic.
Openness to receiving and implementing feedback and coaching.
Hands-on experience working with databases or CRM systems (Salesforce CRM preferred).
Prior experience in the healthcare or pharmaceutical industry .
Understanding of challenges associated with patients’ medical conditions and the sensitivity required in handling patient-related information.
Professional demeanor and strong interpersonal skills.
Strong customer service mindset.
Ability to adapt quickly to new systems and processes.
Why Choose Us
Impactful Work: Join a team that is at the forefront of improving patient access to essential medications and services. Your role directly supports patients in navigating healthcare challenges.
Career Growth: We believe in a “promote from within” mentality. Our Advance Gold program invests in employee development with opportunities to expand skills and grow into long-term careers.
Innovation & Technology: We have engineered the perfect blend of technology and talent—leveraging custom software, data analytics, and a patient-centered approach to streamline medication management.
Award-Winning Culture: Proudly voted a Best Place to Work two years in a row.
Flexibility: A hybrid work-from-home schedule is available after 120 days for those who meet performance and attendance expectations.
Comprehensive Benefits (post-perm): Competitive pay structure, matching 401(k) with immediate vesting, and medical, dental, vision, life, and short-term disability insurance.
...: Bachelors degree in Mechanical, Biomedical, Electrical, Chemical, Materials, or Industrial Engineering or related degree, and 1+... ...hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and...
The Engagement Manager supports collaborative initiatives that strengthen local engagement, foster workforce alignment, and enhance community appeal. The role involves working with various partners to move strategic efforts forward, support local priorities, and contribute...
...Description: Join us at the Nexus of care and compassion. Hindi or Gujrati speaking Certified Nursing Assistant (CNA) Benefits: ~ Growth from within ~ BCBS healthcare coverage ~ Paid holidays and time off ~ Specialized experience/language bonus opportunities...
...Position Title: WAREHOUSE LABORER - Camp Randall Stadium & Kohl Center Arena Pay Range : $17 to $18 From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable...
...WAND-TV, the NBC affilliate serving Central Illinois, is seeking a News Production Assistant to join our dynamic news production team. This is an exciting entry-level opportunity to launch your career in broadcast television, studio production, and live news. Video...