Job Description

The Luxury Watch Service Department Associate is an entry level position that provides support to the Watch Buyers and Service Manager, working closely with them to drive efficiencies within the department and to ultimately enhance the customer experience. With a focus on administration, this role is key to ensure the smooth running of the office.If you have an eye for detail, an interest in learning about the world of luxury timepieces, and a desire to work for the fasted growing watch department in New England, this may be the position for you!

Essential Job Functions / Core Responsibilities:

• Learn and manage the repair lifecycle. This includes creating the repair order, processing the repair in POS and other internal systems, communicating repair details with the stores, tracking the repair progress, quality control and returning the repairs to stores.
• Administer and maintain the repair parts buying cycle, including the replenishment of watchmaker parts while keeping a keen eye on stock levels.
• Coordinate and organize repair batches through partnership with watchmakers.
• Support Long’s stores with customer repair issues, including contacting customers directly to address special situations as needed.
• Assist with coordinating task allocation in the shop for maximum efficiency.
• Place and track watch parts special orders.
• Replenish consumable tools and supplies for watchmakers and watch technicians.
• Assist the team with other special projects as needed.

Required Skills and Experience:

• 2+ years of general business experience or prior experience working with luxury timepieces
• Intermediate Excel and spreadsheet skills, with a level of comfort creating spreadsheets and databases; high attention to detail
• Agile thinking and problem solver orientation
• Ability to work across teams and to handle multiple projects
• Desire and willingness to roll up your sleeves and jump in when the situation requires

This is a full-Time position based in our Burlington corporate office, generally working Monday – Friday, with occasional weekend days based on the needs of the business. For consideration, interested candidates are encouraged to submit a resume and cover letter to HR@longsjewelers.com.

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